Welcome to Mace.Ink Technologies. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before engaging with our services.
1. Services:
We provide managed IT services, technical support, and related technology solutions to individuals, and businesses. Service details, timelines, and costs will be discussed and agreed upon before work begins.
2. Client Responsibilities:
Clients must
Provide accurate and complete information when requesting services.
Ensure proper system access, credentials, or permissions are granted when required for support.
Use our services responsibly and not for any unlawful activities.
3. Confidentiality:
We treat all client data and systems with strict confidentiality. Information shared during projects or support sessions will not be disclosed to third parties without consent, except as required by law.
4. Limitation of Liability:
While we take every measure to ensure accuracy, uptime, and data safety, Mace.Ink Technologies will not be held liable for
Data loss or system failure caused by user actions, third-party tools, or hardware issues.
Indirect, incidental, or consequential damages arising from service use.
5. Payments and Refunds:
Payments for projects or support sessions must be made according to agreed terms. Once a service is completed or delivered, payments are non-refundable unless otherwise stated in writing.
6. Third-Party Tools and Services:
We may use trusted third-party platforms (e.g., cloud storage, hosting, or software vendors) to deliver our services. We are not responsible for issues arising from those third-party systems.
7. Updates and Modifications:
We may update these terms at any time. Any changes will be posted on this page with a new “Last updated” date. Continued use of our services after changes means you accept the updated terms.
8. Contact Us:
If you have questions about these Terms and Conditions, please contact us at:
info@maceinktech.com
Privacy
At Mace.Ink Technologies, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you use our IT services or contact us.
1. Information We Collect:
We may collect information such as:
Your name, email address, phone number, and company name.
Details shared with us during service requests, consultations, or support sessions.
This applies to information collected through our website, email, phone, or in-person communication.
2. How We Use Your Information:
We use your information to:
Deliver and improve our managed IT and tech support services.
Communicate with you about your requests, projects, or inquiries.
Keep proper service and communication records.
Comply with legal or contractual obligations.
3. Data Protection:
We securely store all client data and restrict access to authorized personnel only.
We do not sell, rent, or share your information with third parties for marketing purposes.
All systems and tools used for client work are protected with appropriate security measures.
4. Third-Party Services:
We may use trusted third-party tools (like cloud storage, hosting, or email platforms) to deliver our services. These providers must meet privacy and security standards.
5. Your Rights:
You may request to access, update, or delete your personal information by contacting us at info@maceink.com.
We’ll respond to all valid requests in accordance with applicable privacy standards.
6. Policy Updates:
We may update this Privacy Policy from time to time. The updated version will always be available on this page with a revised “Last updated” date.
7. Contact Us:
If you have questions or concerns about this policy, please contact us at:
info@maceink.com
